How do I file a claim or check the status of the claim I’ve already reported?

Please file your claim or check the status of the claim with the insurance carrier found on your Insurance ID card.

Who is handling the claim?

The professionals handling your claim may include a primary adjuster, field adjuster, total loss specialist, or injury protection adjuster. Contact your primary adjuster for assistance or a referral.

Should I call the police and report the accident?

Yes. Some departments may not respond depending on severity, but we recommend filing a police report immediately for any accident, theft, or vandalism.

What questions will I be asked when I call in an Auto Claim?

You’ll be asked for your name, phone, policy number, the incident date and time, location, vehicle details, police report number, and any injuries, witnesses, or passengers.

After an accident, how do I file a claim against the other driver?

Contact the other driver's insurance company. Provide their full name, policy number, date of the accident, and other details. Be ready to answer specific questions about the accident.

What should I do if I don't agree with the decision of my claim?

You can request an additional review or a second opinion from another adjuster. Contact your primary adjuster and provide any new evidence that supports your case.

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What Our Clients Are Saying

Millions trust Adriana’s for their insurance needs. Read what they have to say.

Saved a ton on my commercial!

Every time I come to this office the staff is always so helpful. They always find a way to save me money on my commercial insurance. Strongly recommend this place!

Mike R., Ensenada, Baja California

Feb 1, 2023

The customer service is great!

Brian was really helpful in answering all my crazy questions. He is very knowledgeable and very kind. The office is very clean and organized! This specific store is my go-to store for when I have any questions or concerns. P.S- Also they have clean bathrooms just fyi

Jessica O., Koreatown, Los Angeles, CA

Mar 3, 2024

Found affordable car insurance!

I was searching for cheaper car insurance, I was paying way too much at State Farm. Joel helped me search through various insurance companies, explained my coverages, and saved me up to $100 a month. Highly recommend this place for affordable prices!

Viviana C., Los Angeles, CA

March 15, 2024

Good car insurance company!

Adriana's insurance is a good car insurance company, they have some of the lowest prices for car insurance out there. I purchased insurance here because they had the most affordable insurance. Great customer service!

Ivan, Ensenada, Mexico

April 10, 2024

Great options for savings!

Tengo desde 2013 con Adriana's Insurance y siempre me dan varias opciones para ahorrar en mi seguro de auto. Beatrice me ayudó a encontrar el pago más bajo para mi auto nuevo. ¡Gracias Beatrice por toda tu ayuda!

Maria Montanez, San Diego, CA

May 5, 2024

Spectacular service!

I wanted to leave a spectacular review because of my insurance agent, Ana Hernandez. My visits for payment are always simple, accompanied by great customer service. If you're looking for great service, ask for Ana Hernandez at the Arleta location.

Dominique Perry, Arleta, CA

June 20, 2024

Excellent service!

Fui a la oficina de Arleta y me atendió Ana Hernandez. Me dio un excelente servicio, ofreció más servicios, y el proceso fue más rápido que en el DMV. ¡Gracias Ana!

Eduardo Orellana, Arleta, CA

July 8, 2024